Welcome to Solvox — Your Privacy Matters

At Solvox, we are committed to protecting your personal information and ensuring that your data is handled securely. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when using Solvox products, including our AI Voice Platform, dashboards, and integrations (the “Services”).

1. Information We Collect

1. Account Information: Name, email address, phone number, company name and other details you provide during signup or inquiry.
2. Usage Data: Interactions with the Solvox dashboard, AI agent activity, widget usage, timestamps, logs, and analytics.
3. Voice & Call Data: Audio recordings, transcripts, insights, and call metadata generated during interactions with Solvox AI agents.
4. Technical Data: IP address, device details, browser information, cookies, and performance metrics.

2. How We Collect Information

1. Directly From You: When you sign up, contact support, request a demo, integrate APIs, or submit forms on solvox.ai.
2. Automatically: Through cookies, analytics tools, call recordings, AI interactions, and platform usage logs.
3. From Integrations: When you connect CRM systems, WhatsApp, call providers, or external APIs.

3. How We Use Your Information

1. To operate and improve the Solvox AI Voice Platform.
2. To train machine learning models securely and ethically (never used for public models).
3. To enhance call accuracy, intent detection, and agent responses.
4. To provide customer support, troubleshooting, and updates.
5. To secure our systems, prevent abuse, and maintain platform integrity.

4. Data Security & Storage

Solvox uses industry-standard encryption, access controls, audit logs, and secure cloud storage. Voice data and call transcripts are protected with enterprise-grade security protocols.

5. Third-Party Services

We may integrate with third-party tools (CRM, communication APIs, analytics software, call providers), but we do not sell or share your personal data for advertising or commercial resale.

6. Your Rights

1. Request access to the data we store.
2. Ask for correction or deletion of your information.
3. Opt out of communication or data tracking (where applicable).
4. Request export of your data in machine-readable format.

7. Changes to This Policy

Solvox may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

8. Contact Us

If you have questions about this Privacy Policy or want to request data access, you may contact us at:
Email: contact@solvox.ai
Support: support@solvox.ai